Consumer Services LLC is a Georgian entrepreneur-based company that owns an Orkin franchise in Georgia and operates under the name and brand of Orkin Georgia.

Orkin itself is a subsidiary of Rollins, Inc. (NYSE quoted, S&P 500 constituent company) and provides pest prevention and control services. The brand is represented in 80 countries and is a global leader in the field.

“Orkin Georgia” has been operating in our country for 10 years and has established itself as a leading company in the field. When it comes to the prevention and control of insects and rodents in buildings (disinfection and deratization), disinfection, trapping and removal of domestic and wild animals and specialized, technical or sanitary services related to other pests, correct You can also apply to this company.

Georgian entrepreneurs, Lado Sakvarelidze and Zviad Tvaradze, after in-depth study of the field, the company was founded (initially their partner was also their senior friend Giorgi Putkaradze) in 2015 and in the same year they entered into a partnership and joint activity deal within the exclusive franchise with Orkin.

Orkin (Orkin — www.orkin.com) was founded in 1901 in the USA and has been in the field for more than 120 years, is an American brand with a great tradition and history and serves the private business, residential/residential, government and non-government sectors, all over the world On Tinent.

“Even then and now, the Orkin franchise system has given us a suitably strong partnership in a franchise format. We have joint activities, but the company is Georgian and our activity in Georgia is considered one of the exemplary ones in Orkin's global portfolio,” said Lado Sakvarelidze, one of the founders of the company.

Both founders are employees of the company at the same time, along with more than 80 other employees, and are full-time focused on the activities of Orkin Georgia. “In team sports, you always need to be on the field during training or playing. Similarly, in our business, every working day, we are with the team, both in the office space and on field visits, and with them we are engaged in the care and service of our customers and customers every working day and hour”, - says Zviad Tvaradze, one of the founders of the company.

Orkin is not the only player in Georgia. Dozens of other small, medium or large companies operate in this field, and the competition is correspondingly high.

“There is another international franchise that has just started operations and which we know well and we are successfully competing in the USA or many other countries. In addition, according to my information, another international franchise and two multinational companies will start operating in the country in the near future. There are also very good local companies. From this competition and competition, we expect that our activities will be greatly promoted, the industry will mature more, and it will become more possible for Orkin to fulfill its main mission in Georgia - to be an exemplary service company and to make its services fully accessible to any business, organization and family”, - L Sakvarelidze.

Orkin and his staff seem to have a radical approach to service quality and outcomes. They believe that high quality services should not only be the privilege of the West or other developed countries, and in this regard, as they say, their activity is more a kind of movement that makes access to critical services in Georgia possible and argues that Georgian businesses can not lag behind quality services. in the implementation of.

Operating under the name of the “Orkin” franchise was a strategic decision for the founders, since “Orkin” is the largest company in North America and one of the largest in the global field, it is distinguished by an unprecedented support system (technical support, knowledge, experience, training) Training, field visits to the country, norms, standards, denominations e. so called. Guidlines and others). Nevertheless, the founders recognize that a brand and franchise in this field, unlike other industries (hotel, fast food establishment), means nothing if people (employees) have not shown due diligence, disposition, deep expertise, competence and results Tireless effort and hard work to achieve.

“A country in which critical and basic commercial-consumer services are available with high quality and at a fair or adequate price is a better place to work and live. Because that is the case, we want to participate in making Georgia such a place,” said Lado Sakvarelidze.

Orkin has two main areas of service:

Residential, that is, services for individuals in residential premises and commercial services covering both small and medium and large businesses and organizations.

Too many successful restaurants, hotels, clinics, hospitals, food, beverage and pharmaceutical enterprises, warehouse and distribution centers, and industrial or critical infrastructure facilities are exactly what Orkin's service customers are.

The organization continuously and regularly invests in personnel training (including founders undergo regular retraining), corporate trainings and practical skills improvement, as the industry requires not just technical skills, but deep expertise and competence based on scientific knowledge. The founders of the company say that the largest investment in terms of time and resources in the field of services is required in training and retraining.

Often pest prevention and control are equated with a clean-up and/or waste removal service, although these areas must be strictly separated, as these are different fields in content, competence, craftsmanship and specificity. Zviad Tvaradze's joke narevi commented: “You can imagine, I have even seen that a security company provides such services. E. I. They protect the building from crime and crime, and it turns out that pest insects and rodents are also to blame.”

Pest prevention and control is related to public health, food safety, labor and fire safety, and the provision and maintenance of a healthy and harmless environment in buildings in general. The activity requires the rescue of such disciplines as zoology, biology, entomology, chemistry, engineering, hygiene-sanitation, epidemiology, as well as other disciplines related to the maintenance of buildings.

“We often say that when it comes to pests, a person should consult a doctor, in the case of an animal, a veterinarian, and for the building there is Orkin and his team,” says Zviad Tvaradze.

Orkin Georgia is distinguished by a well-structured and organizational resource-based service model that involves the involvement of the entire organization in the full service cycle. The customer is served by a technical service specialist, in addition to which various field, technical and quality assurance support team, consultant, customer care call center, schedule agreement and notification service, etc. are involved in the process. so called. CRM Tools.

The public impact of the company is not limited to providing quality service. “Orkin” often participates in community and various types of volunteer activities, charity and educational projects. Orkin collaborates with a number of universities and the field to raise public awareness and promote employment, participating in a number of festivals or exhibitions.

Since 2018, the company has been holding an annual event - “Orkin Week”, within which meetings with existing or potential customers are held, seminars are held at universities and practical content discussions are held. Notably, the event is regularly visited and led in part by Orkin's Director of International Technical Support, Dr. Ron Harrison, a prominent veteran of the field whose sharing of global expertise is also an important part of the meetings.

To learn about the company's services, visit the website: www.orkin.ge

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